Next to which home you buy, the HVAC company you use for repairs and other services is the most important choice for any homeowner. Yes, you want one that provides excellent customer service, but shouldn’t it be a little more involved than that? We think so, which is why we’ve compiled a few tips on how you’ll know you’re working with a quality company.
Check for Licensing and Bonding
The first thing you should do is ensure that the company has its paperwork in order. To operate as an HVAC business, it must have specific documentation of licensing and bonding. Without that, don’t even consider hiring them, because they are not legitimate.
Knowledge of All Things HVAC
It’s obvious that any HVAC company you choose should know their business backwards and forwards, but there’s more to it than that. They should be keeping up on the latest trends and the latest technologies, and will be able to answer any questions you have.
Excellent Better Business Bureau Rating
It is also important that you check out an HVAC company’s BBB listing. Check their rating and look for any red flags. Few businesses are ever perfect, so if there are any complains, consider how they resolved them.
Look for NATE Certification
You should only consider hiring an HVAC company that employs contractors that have gone through NATE (North American Technician Excellence) certification. This certification identifies the best of the best in the HVAC industry.
The Contract Should Be All-Inclusive
If you have any doubt of the company you’ve chosen, it will all become clear once you see the contact. Any reputable HVAC business will cover every aspect of any project they’ve been hired for. And if the contract isn’t to your liking, they’ll have no qualms about making changes until it’s exactly where you want it to be.
For more expert advice on how great customer service can help you decide on a quality HVAC company, or if you have any other home comfort concerns, please contact the professionals at CCAC. We’ve been serving the Coastal Bend with decades of HVAC experience.
Our goal is to help educate our customers in Corpus Christi, Texas about energy and home comfort issues (specific to HVAC systems). For more information about HVAC topics, download our free Home Comfort Guide or call us at 361-678-2495.
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